Terms and Conditions

Please read the following important terms and conditions before you use our website or purchase any of the services and check that they contain everything which you want and nothing that you are not willing to agree to.

This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this contract:

  • ‘We’, ‘us’ or ‘our’ means Chapter One Dating Ltd; and
  • ‘You’ or ‘your’ means the person using our site as a member or a premium member to buy services from us.

If you don’t understand any of this contract and want to talk to us about it, please contact us by:

  • hello@chapteronedating.com (Monday- Friday: 9am-6pm) and we aim to respond to all emails within 24 hours of receiving them.
  • You can also get in touch with us via our social media pages or by using our contact form here.

Who are we?

We are Chapter One Dating Ltd (trading as Chapter One Dating) a company registered in England and Wales under company number: 13035853

Our registered office is at: Unit 14 Elgar Business Centre Moseley Road, Hallow, Worcester, Worcestershire, England, WR2 6NJ

Chapter One Dating provides an array of Services for all our Members, certain elements are available to Clients free of charge while other elements are available to Premium Clients.

1. Definitions

The words or terms used in these terms and conditions which start with a capital letter shall have the following meaning:

MEMBERS” means any user who accesses the Website and registers their details and creates a Profile with us to make use of the Services.

PREMIUM MEMBERS” means those Members who purchase the Paid Services.

SERVICES” means the services available once a member signs up and creates a Profile, at which point Chapter One will begin to provide their match making services.

PAID SERVICES” includes Services but is also includes our professional matchmaking service which Premium Members have exclusive access to.

PROFILE” means the details provided by Members in order to create a profile with Chapter One Dating on our Website.

CHAPTER ONE SUBSCRIPTION” means a fixed price in connection with the Paid Services for either a 3 month, 6 month or 12 month subscription. Payments are set up as a subscription when a Premium Member joins with a payment plan.

WEBSITE” means www.chapteronedating.co.uk

2. Introduction

2.1. If you use the Services and Paid Services on our site you agree to be legally bound by this contract.

2.2. This contract is only available in English. No other languages will apply to this contract.

2.3. When using either the Services or Paid Services you also agree to be legally bound by:

2.3.1. these terms and conditions and any documents referred to in them;

2.3.2. extra terms which may add to, or replace some of, this contract (which include any terms we introduce by email) ; and

2.3.3. specific terms which apply to certain Services. If you want to see these specific terms, please visit the relevant webpage for the Services at any time during the online checkout process.

2.3.4. By using the Services, Members and Premium Members warrant: They are over 18 years old and can enter into a legally binding contract (in the UK) with Chapter One Dating. They will at all times provide correct and accurate information when completing their Profile including any photos uploaded. There is no legal reason prohibiting them from using the Services or any applicable statutory laws prohibiting them from using the Services. They will update Chapter One Dating if their circumstances change and they are no longer single or looking for a relationship.

All of the above documents form part of this contract as though set out in full here.


3. Information we give you

3.1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made.

3.2. The key information we give you by law forms part of this contract (as though it is set out in full here).

3.3. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

4. Your privacy and personal information

4.1 Our Privacy Policy is available at www.chapteronedating.com/privacy-policy/

4.2. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

5. purchasing services from us

5.1. Below, we set out how a legally binding contract between you and us is made and the various Services we offer to Members.

5.2. You place an order on the site by choosing which Subscription you want to purchase and clicking the relevant button to confirm your purchase. The button you click will depend on which Subscription you are purchasing, further details are set out in Clause 8. Please read and check your order carefully before submitting it.

5.3. When you place your order at the end of the online checkout process (e.g. when you click on the ‘pay now’ button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.

5.4. We may contact you to say that we do not accept your order. This is typically for the following reasons:

5.4.1. we cannot carry out the Services (this may be because, for example, we have a shortage of staff);

5.4.2. we cannot authorise your payment;

5.4.3. you are not allowed to buy the Services from us;

5.4.4. if you are under the age of 18 you may not buy any services from the site.

5.4.5. we are not allowed to sell the Services to you; or

5.4.6. there has been a mistake on the pricing or description of the Services.

5.5. We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

5.5.1. a legally binding contract will be in place between you and us; and

5.5.2. we will provide the Services as agreed during the online checkout process.

6. Services

6.1. Once you have signed up as a Member and registered your details and created a Profile you have two options, to continue to use the Website and Services as a Member or purchase the Paid Services and become a Premium Member.

6.2. Services available to all Members

6.2.1. By providing your details and registering your Profile on our Website, you become a Chapter One Dating Member. This means you form part of our database and confirm you are happy to be contacted by us for date requests with Premium Members.

6.2.2. If a Premium Member confirms that they want to make contact with you, we will hold a very quick call with you to gauge interest and compatibility before making the introduction with the Premium Member. Further details can be found on our How it Works page.

6.3. Paid Services available to Premium Members

6.3.1. By purchasing the Paid Services you become a Premium Member of Chapter One Dating.

6.3.2. The specific features available to Premium Members are as described on the website which can be found by clicking the following link to Premium Member Services.

6.3.3. Please note we reserve the right to make changes to the Paid Services from time to time which may affect the fees payable. Premium Members may also purchase additional features which are available on this Website or www.chapteronecoaching.com

7. Carrying out of the services

7.1. Please be aware that while we will try connect you with the right people, who are looking for the same things, at the same time as you, in order to create a meaningful relationship – we cannot guarantee that use of our Service will result in marriage or a relationship.

7.2. Our carrying out of the Services might be affected by events beyond our reasonable control. If so, there might be a delay before we can restart the Services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to restart the Services as soon as those events have been fixed.

7.3. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example: the services must be carried out with reasonable care and skill, you must pay a reasonable price for the services, and no more, if you and we haven’t fixed a price for the services, and we must carry out the services within a reasonable time, if we haven’t fixed a time for the services to be carried out. In addition, if you purchase Paid Services, which are faulty, you can ask us to repeat or fix those Services, if those Services can’t be fixed you may be entitled to some money back.

8. Payment for paid services

8.1. We accept payment in full via bank transfer, and payment in full or via a subscription model payment plan through the card options listed at the checkout. We do not accept cash.

8.2. If you choose to make a ‘one off payment’ when purchasing your Subscription, payment may be made via BACS. Details will be provided to you on the Website prior to confirming your purchase.

8.3. We will do all that we reasonably can to ensure that all of the information you give us when paying for the Paid Services is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 4) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

8.4. All payments by credit card or debit card need to be authorised by the relevant card issuer.

8.5. If you have purchased the Paid Services and signed up for a Chapter One Subscription and fail to pay the agreed fee within the payment plan set (which we will confirm to you by email), we reserve the right to terminate the contract and we may charge interest on any balance outstanding at the rate of 4% percentage points per year above Lloyd’s Bank plc’s base rate. We will email you to let you know if we intend to do this.

8.6. Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 9 and 10.

8.7. The price of the Paid Services:

8.7.1. is in pounds sterling (£) (GBP);

8.8. Chapter One Subscription

8.8.1. You will have three options to when completing your purchase for the Paid Services. This will be either a 3 month, 6 month or a 12 month subscription. The price for each will be confirmed to you when completing your order on the Website and in the Confirmation Email which follows.

8.8.2. Subject to Clause 9, when you complete your order for the Paid Services, you will be agreeing to sign up to the subscription and continue to make the monthly payments for that Subscription for the term you selected (“Minimum Term”).

8.8.3. If you wish to terminate your Chapter One Subscription, this will not take effect until the end of your Minimum Term. For the avoidance of doubt, this means you will not be entitled to any refund.

8.8.4. To ensure your Chapter One Subscription does not automatically extend, you must notify us by email that you wish to cancel your Chapter One Subscription before the end of your term. Failure to do so, will result in your Chapter One Subscription being automatically extended for the same term and price you initially signed up for.

8.9. On Hold Period

8.9.1. If you choose either a 6 month or 12 month subscription, you are entitled to activate an ‘On Hold Period’. This will enable you to put our matchmaking services ‘On Hold’ in order for you to focus on either yourself, or that one special person for up to 3 months.

8.9.2. If you have purchased a 12 month subscription you are entitled to ‘two’ On Hold Periods each lasting a maximum of 3 months.

8.9.3. If you have purchased a 6 month subscription, you are entitled to ‘one’ On Hold Period lasting 3 months.

8.9.4. Please note that you can resume our Matchmaking services at any time during your On Hold Period.

8.9.5. On Hold Periods do not suspend your payment obligations to us, and while your Hold Period is activated, we are still entitled to collect any money you owe us under this contract.

9. Right to cancel

9.1. You have the right to cancel your Subscription for any Paid Services within 14 days without giving any reason. However, if you cancel within this period but requested for us to start providing the Paid Services during this time, we have a right to retain a reasonable amount for the Paid Services provided. This is further explained in clauses 9.5 and 9.6 below.

9.2. The cancellation period will expire after 14 days from the day of the conclusion of the contract.

9.3. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. email) using the contact details at the top of this contract. You may use the model cancellation form available here [insert link to model cancellation form], but it is not obligatory.

9.4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

9.5. We will not start providing the Services during the 14-day cancellation period unless you ask us to. When you place an order for Services, you will be asked in your confirmation email whether you would like us to start providing the Services during the cancellation period. By confirming this, you acknowledge that you will lose your right to cancel this contract once the Services are performed.

9.6. This means that if you requested for us to start providing the Services during the cancellation period and the Services are performed during this period, you lose your right to cancel and will be required to pay the full price under this contract even if the cancellation period has not expired.

10. Effects of cancellation

10.1. If you cancel this contract (within the 14 day period), we will reimburse to you all payments received from you unless you requested for us to start providing the services during the cancellation period, in which case you must pay us:

10.1.1. for the Services we provided up to the time you told us that you want to cancel this contract, which will be an amount in proportion to the Services performed up to that point in comparison with the full price under this contract; or

10.1.2. the full price under this contract, if you lost your right to cancel this contract because the Services were fully performed (i.e. the work was completed) during the cancellation period.

11. terminate your subscription/suspend your profile

11.1. A Premium Member may terminate their Subscription at any time, this can be done through the member login or by contacting us using the contact methods as set out in the first page of this contract. Please note that termination does not affect our right to receive money which you owe (see clause 8 and 12).

11.2. Please note that Chapter One Dating reserves the right to terminate your subscription or suspend your Profile if you are in breach of any of the terms under this contract.

11.3. You may at any time suspend your Profile, please ensure that you confirm this to us in writing and that you wish to be removed from our data-base.

12. End of the contract

12.1. If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

13. Limit on our responsibility to you

13.1. Except for any legal responsibility that we cannot exclude in law or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

13.1.1.  losses that: were not foreseeable to you and us when the contract was formed; were not caused by any breach on our part;

13.1.2. business losses; and

13.1.3. losses to non-consumers.

13.2. We expect all our Members to use all our Services and our Website in a caring and polite manner, and one which strictly abides by clause 17, however Chapter One Dating is not responsible for any misuse of personal information or inaccurate or improper information supplied to Chapter One Dating by the Members in accessing the Website and using the Services.

13.3. We expressly exclude our liability for any loss or damage arising from the use of any Service by a Member in contravention of these terms and conditions.

13.4. We expressly exclude our liability in connection with interactions of any nature, which may take place between Members or Premium members either online or in person between Members or Premium Members arising from use of the Services.

13.5. While we will undertake our own checks to verify a Members Profile, we are not able to guarantee the accuracy of the information supplied to us. Despite our reasonable efforts, we make no representations, warranties or guarantees, whether express or implied, that the content of our Members profiles are accurate, complete or up to date.

13.6. We do not guarantee that our site or the Services, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. Chapter One Dating will not be liable for any disruptions which may affect the Website or the availability of the Services.


14.1. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

14.2. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

14.3. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

14.4. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

14.5. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


15.1. Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

16. content and communication is not approved by us

16.1. This Website and any of our Member Profiles include information and materials uploaded by other Members. While we carry out checks to verify photos and information supplied we do not have the technical means to verify the validity of the information or identity of the Members. The views expressed by other Members and Premium Members on our site do not represent our views or values.

17. Prohibited Use

17.1. You may use our Website and Services only for lawful purposes. By using our Website and signing up to the Services you will agree not to use the Services:

17.1.1. In any way that breaches any applicable local, national or international law or regulation.

17.1.2. In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.

17.1.3. For the purpose of harming or attempting to harm minors in any way.

17.1.4. To bully, insult, intimidate or humiliate any person.

17.1.5. To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.

17.1.6. To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

17.1.7. To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

17.1.8. For commercial purposes;

17.1.9. Be defamatory of any person.

17.1.10. Be obscene, offensive, hateful or inflammatory.

17.1.11. Promote sexually explicit material.

17.1.12. Promote violence.

17.1.13. Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

17.1.14. Infringe any copyright, database right or trade mark of any other person.

17.1.15. Be likely to deceive any person.

17.1.16. Promote any illegal content or activity.

17.1.17. Be in contempt of court.

17.1.18. Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.

17.1.19. Be likely to harass, upset, embarrass, alarm or annoy any other person.

17.1.20. Impersonate any person or misrepresent your identity or affiliation with any person.

When we consider that a breach of this clause has occurred, we may take such action as we deem appropriate.

17.2. Failure to comply with this clause constitutes a material breach of these terms of upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

17.3. Immediate, temporary or permanent withdrawal of your right to use our site and the Services.

17.4. Immediate, temporary or permanent removal of your Profile uploaded by you to our site.

17.5. Issue of a warning to you.

17.6. Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

17.7. Further legal action against you.

17.8. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

17.9. We exclude our liability for all action we may take in response to breaches of this clause. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

18. We are not responsible for viruses and you must not introduce them

18.1. We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

18.2. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

19. Disputes

19.1. We will try to resolve any disputes with you quickly and efficiently.

19.2. If you are unhappy with:

19.2.1. the Services and Paid Services;

19.2.2. our service to you generally; or

19.2.3. any other matter,

please contact us as soon as possible.

19.3. If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:

19.3.1. let you know that we cannot settle the dispute with you; and

19.3.2. you may use Alternative dispute resolution (ADR) which is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to resolve the dispute by ADR while the United Kingdom remains part of the European Union, disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

19.3.3. If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have exclusive jurisdiction in relation to this contract.

19.3.4. The laws of England and Wales will apply to this contract.

20. Third party rights

20.1. No one other than a party to this contract has any right to enforce any term of this contract.

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